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How can we help?

Answers to the questions we get most. If yours is not here, email us — a person replies.

Getting started

Installing FullPageSS

Add the extension from the Chrome Web Store, then pin it to your toolbar so the icon is always visible.

Taking your first screenshot

Open any website, click the FullPageSS icon and choose Capture Full Page. The editor opens when it finishes.

Keyboard shortcuts

Alt+Shift+F captures the full page, Alt+Shift+V the visible area, and Alt+Shift+S a selected area. You can change these in chrome://extensions/shortcuts.

Choosing a capture mode

Full page for everything, visible area for what is on screen, selected area to drag a box, or element to click one component.

Troubleshooting

The screenshot is missing content

Some sites load images only as you scroll. Set Capture Speed to Maximum Compatibility in Settings — it pre-scrolls the page so lazy-loaded images arrive before the capture.

A fixed header repeats down the image

Turn on "Hide repeating fixed elements" in Settings. FullPageSS then keeps sticky headers for the first screen only.

Very long pages look scaled down

Browsers cap how large an image can be. Past that ceiling FullPageSS scales the capture to fit and tells you by how much, rather than failing or producing a blank image.

Capture failed on a Chrome page

Chrome blocks all extensions from reading chrome:// pages, the Web Store and other extensions. This is a browser restriction and applies to every screenshot tool.

The capture stopped halfway

Chrome can only capture the tab in front. Switching tabs mid-capture stops it, and the page is restored. Keep the tab in view until it finishes.

Editing

Cropping

Choose the Crop tool, drag the area you want to keep, then click Apply crop. Undo restores the full image.

Arrows and shapes

Draw one, then switch to Select and drag its handles to change angle, length or size afterwards.

Adding text

Pick the Text tool and click where you want it. Set colour and size in the right-hand panel.

Blur and pixelate

Drag over anything sensitive. Blur softens it; pixelate replaces it with a mosaic and is not reversible once exported.

Export

Which format should I use?

PNG for anything with text — it is lossless. JPG when file size matters more than perfect edges.

Copying to the clipboard

Press Cmd/Ctrl+C in the editor, or use the Copy button, then paste straight into Slack, Figma or a document.

Changing filenames

Settings → Filename lets you build a pattern from domain, title, date, time and dimensions.

Account & Pro

Upgrading to Pro

Open the extension, click Upgrade, and complete checkout. You receive a licence key with your confirmation.

Activating your licence

Settings → Plan, paste the key and click Activate. One key covers several browsers.

Moving to another computer

Settings → Plan → Release. That frees the activation so you can use the key elsewhere. Your subscription is not cancelled.

Cancelling

Cancel from your purchase confirmation email or contact support. Pro stays active until the end of the period you paid for.

Privacy

Where are my screenshots stored?

In your browser, on your device. They are never uploaded, and we have no copy of them.

What permissions are needed and why?

Each one is explained on the extension permissions page, including what it does not allow.

Deleting everything

Settings → Storage → Delete all screenshots, or uninstall the extension to remove all local data.

FAQ

Frequently asked questions.

A Chrome extension that captures an entire webpage in one click — top to bottom, without you scrolling — then lets you crop, annotate, blur and export the result.

Still stuck?

Send us the page you were capturing and what happened. Specific reports get fixed fastest.